Successful Contract Management

Successful Contract Management


This course is for all staff including but not limited to technical, managerial and administrative personnel who will be involved in the negotiation and subsequent management of outsource, subcontract and service level agreements.


There are no prerequisites to attending this course.


1 day.

This course is available as a one company class only.

Course Objectives

This course aims to enable participants to manage contracts to ensure delivery to time, cost and quality. It will equip the participants with the skills to reduce the risk of disputes, claims and variations and will enable participants to prevent contract value leakage and ensure performance.

Upon completion delegates will be able to:

  • Develop robust contract plans, including ITTs, scope of work and award strategies.
  • Negotiate effectively with key stakeholders.
  • Understand the legal aspects of contract and commercial management.
  • Manage the process of variations, claims and disputes.
  • Take a proactive, agile, collaborative and commercial approach to managing contracts and contractors.
  • Make effective use of lessons learned to promote improvements from less than optimal outcomes.
  • Create and manage effective and appropriate relationships with contractors.
  • Develop and monitor appropriate and robust Key Performance Indicators (KPI) and Robust Service Level Agreement (SLA) to manage the contractor and facilitate improved performance.
  • Make appropriate use of best practice contract management tools, techniques, templates and web apps.

The course is delivered using an eclectic approach and will make use of a wide range of methods, including: Case studies, presentations, comprehensive learning materials, group discussions and classroom tasks, DVD and other multimedia, web apps, appropriate role-plays and simulation, pre-course reading and questions and answers sessions.

Course Content

Session 1:
Contract management and contracting defined and explained and the advantages of formal contracts.

Session 2:
Stakeholder mapping and analysis and the “shared vision” concept, engaging with HSE, Finance, Operations etc.

Session 3:
Overview of the contracting cycle, requirement to tender, methods, rationale, exceptions, steps, gateways and controls.

Session 4:
Developing robust scope of works, use of performance specifications and output based SOW and developing robust contract award strategies and presentations.

Session 5:
Contractor evaluation short listing, use of the 10 © model template.

Session 6:
Types of contracts, call-offs, framework agreement, price agreements supply agreement contract terms and methods of compensation, lump sum, and unit price cost plus, time and materials.

Session 7:
The management and mitigation of contractual risks.

Session 8:
Managing the relationships with contractors, types of relationships, driving forces, link between type of contract and style of relationships and contractor motivational issues, use of incentives and remedies.

Session 9:
Disputes and conflict resolution, negotiation, mediation, arbitration.

Session 10:
Contract Performance Measurement – SLA/KPI.

Session 11:
Contract and works variations orders, causes of variations, and contractor claims management process, controls, and risk mitigation schedule of rates.

Session 12:
Contract Close-out and acceptance/completion capture the learning/HSE, final payments, evaluation of performance.

Virtual Courses

ALL of our courses can be delivered virtually. And our Bath public schedule of courses are now available as live virtual sessions, using the popular Zoom Virtual Classroom and remote labs. Delegates can test their access at:

On-Site Courses

Can't attend one of our public classes? Booking for multiple people?

All our courses are available on your site! Delivered for your staff, at your premises.

Contact us to find out more...