Business analysts, systems analysts and anyone involved in the analysis, investigation or improvement of business systems and processes.
Attendance on the Business Analysis Foundation course or equivalent knowledge and experience.
2 days. Lecture presentations are supported by group practical work which allows discussion, reinforcement of learning and enhancement of the understanding process.
This course is available on site only. Please call for details.
This course has been independently developed but follows the BCS Modelling Business Processes syllabus. Course fees do not include an examination. This course focuses on the investigation, modelling, analysis and improvement of business processes. Candidates will appreciate the hierarchy for business processes and apply business process modelling techniques within a framework for business process improvement.
At the end of the course, participants should be able to:
- Identify and model core business processes at an organisational level.
- Identify and model business processes at the process level.
- Identify the events that trigger the business processes.
- Identify the outcomes from the business processes.
- Model the actors, tasks and process flows that comprise a business process.
- Analyse the tasks within a business process.
- Identify the business rules applied within tasks.
- Analyse the performance issues of individual tasks.
- Identify the performance measures applied within a business process.
- Analyse and improve business processes.
The Context for Business Process Modelling
What is business process modelling.
Why model business processes.
Increasing importance of modelling business processes.
How to carry out process modelling.
The hierarchy of business processes – organisation, process and task levels.
Process modelling and business analysis.
Organisational Model of Processes
Strategic context for business processes.
Relationships between processes, including those at the same level and between levels of hierarchy.
Building an organizational view of processes.
Delivering value to customers and the value proposition.
Modelling the Business Processes
Selected business process modelling technique – Activity Diagrams:
• Notation – actors, tasks, process flows, decisions.
Modelling as-is business processes.
Events that trigger business processes:
• External business events.
• Internal business events.
• Time-based business events.
The outcomes from business processes.
Timelines for business processes.
Business process measures.
Identifying tasks – one person, one place, one time.
Documenting steps to complete the tasks.
Documenting business rules .
Task performance measures.
Evaluating and Improving Business Processes
Identifying problems with the as-is business processes.
Improve the process.
Modelling the improved processes.
Planning the transition
Supporting the transition.