23 Feb, 2018
Text Size


This class will benefit:

  • Staff working in a Programme or Project Support Office.
  • Staff planning to join a Programme or Project Support Office.
  • Project or Programme junior staff who need to understand how to work with the Project and Support Office.


There are no prerequisites for this course.


1 day.

This course is available on site only. Please call for details.

Course Objectives

This course is aimed at SFIA level 2 and 3 for Programme and Project Support Office in terms of its intellectual content.

The course is based on a one day course with exercises to enable participants to relate the workshop content to their own situation and devise a realistic action plan for applying ideas in the course to their own personal development plans.

On completion delegates will:

  • Understand the key components of Project and Programme Support Office activities and services.
  • Understand how these services support Programmes and Projects in an organisation.
  • Be able to see the bigger picture in providing services to improve Programme and Project support.

Course Content

Programme and Project Support Environment
Purpose of the Programme and Project Support Office.
Project and Programme Governance.
Project and Programme Processes.
Supporting Projects and Programmes with services.

Support Activities and Services
Maintaining Programme and Project information – Configuration management, Change control.
Planning – preparing plans and identifying resources and budget needs.
Monitoring and Control – tracking and reporting progress and exceptions, Earned Value Management.
Supporting Programme and Project Governance – assurance and reviews.
Collecting performance data and metrics – benefits, business KPIs, project and programme metrics, creating reports.

Action Planning
Personal Development plan impact.

Search Public Courses

Course Contact Form

Please complete the form to enquire about running a course at your premises or one of our training facilities