Managing and Developing a Programme and Project Support Office

Audience

Managers running a PPSO or closely involved in one (such as Directors with responsibility for delivering change, Programme Managers, Project Managers, SRO’s or Project Executives); Managers who are planning to implement a PPSO.

Prerequisites

This course assumes some familiarity with Programme and Project structures and basic operation of a PPSO.

Duration

1-2 days. Lecture with exercises.

Course Objectives

This course is aimed at SFIA levels 4-6 for Programme and Project Support Office (PPSO) in terms of its intellectual content. This course is aimed at managers who are running a PPSO or planning to set one up. The course looks at Best Practice models for a PPSO and how an existing Office (or plan for one) compares. The participants then develop a plan to move their PPSO forward through continuous improvement. The course is based on a one day presentation with exercises to enable participants to relate the workshop content to their own situation and devise a realistic action plan. A two day course is preferred to enable development of significant ideas and plans. The scope of the course will be adjusted to the attendees and their needs. On completion of the course delegates will be able to:

• Understand the Best Practice for Project and Programme Support Office activities and services.
• Understand how these services support Programmes and Projects in an organisation.
• Be able to review PPSO activities and services to meet organisation requirements.
• Develop an action plan for continuous development of PPSO competence.

Course Content

Programme & Project Support environment Best Practice
Structures for a PPSO in an organisation
Governance and management for change
Services and activities
Competences and Specialisms
Balance between PPSO and Programmes & Projects

Designing and Managing a PPSO
Key services and activities – a blueprint
Added Value – a business case
Tools & Staffing – managing resources
Performance Measures and accountability
Health check on operations and governance
Reflection and reviewing

Action Planning
Developing continuous improvement